Support.
Every product under Greenwich Street Studios shares one support address. The same hands that build the software answer the email. There is no support tier, no chatbot maze, and no escalation path beyond the studio.
For most questions, a reply lands within one business day. For urgent issues, mention the urgency in your subject line and the response will be faster.
Where to write
support@greenwichstreetstudios.com
Tell us which app the question is about (GateKeep, PokerReads, CarSpotter), what you tried, and what you expected. The more specific you are, the more directly we can fix it.
What we cover
- Product issues with any studio app on iOS or web.
- Account access, password, or sign-in concerns.
- Privacy questions, data export, or data deletion requests.
- Refund requests within the relevant store's window.
- Platform verification requests from Apple, payment processors, affiliate networks, or other reviewers.
- Press inquiries — these route to the relevant app's press contact when one exists.
- Partnership or commercial inquiries.
What's faster directly with the platform
- App Store refunds outside our window — handled by Apple at reportaproblem.apple.com.
- iCloud / Apple ID account issues — handled by Apple Support.
- Payment-processor disputes already filed with your card issuer — handled by your bank.
Platform reviewers
If you are an Apple App Review, payment platform, affiliate network, or compliance team contacting us about a specific case, please include the case reference in your email. We reply within one business day with the supporting documents you need.
What we promise
- A real person on the studio side reads every email.
- We do not auto-close tickets to hit a metric.
- We do not push customers to a paid support tier — there isn't one.
- Where the answer is "we can't fix this," we say so directly and explain why.